Refund Policy
Our 30-day promise
If your first order isn’t right for you, tell us within 30 days of delivery and we’ll make it right. There’s nothing to send back — opened tins can’t be resold, so returning them helps nobody.
Email us at hello@flxstrips.com with your order number and one line about what didn’t work. That’s the whole process.
Store credit, or your money back
We’ll put the full amount you paid back on your account as store credit, so you can try a different formula. Store credit doesn’t expire, and it applies to anything in the shop. You’ll need to be signed in to your FLXStrips account to spend it.
If you’d rather have the money back on your card, just say so in the same email and we’ll refund your original payment method instead. We won’t ask you to justify it.
This promise covers your first order with us, one per customer.
Damaged, faulty, or the wrong item
Separate from the promise above, and with no time limit: if something arrives damaged, faulty, or isn’t what you ordered, we’ll replace it or refund it, whether or not it has been opened. Send us a photo at hello@flxstrips.com and we’ll sort it the same day we see it.
Subscriptions
You can skip, change or cancel a subscription at any time from your account, or by emailing us. Cancel before your renewal date and you won’t be charged again. If a renewal has already shipped and you’d rather not have it, tell us within 30 days of delivery and we’ll credit or refund it — again, nothing to send back.
Orders shipped to the European Union and the United Kingdom
If your order is being shipped into the EU or the UK, you have a separate legal right to cancel within 14 days of delivery, for any reason and without giving one. Email hello@flxstrips.com to cancel. We’ll refund the full amount you paid, including standard outbound shipping, to your original payment method within 14 days of being told. We waive the usual requirement to send the goods back.
This right sits alongside our 30-day promise — you can use whichever suits you better.
How long it takes
Store credit is added within one business day of us replying, and is usable immediately. Card refunds are issued within two business days; your bank then takes its own time, usually three to five business days, to post it. If more than ten business days have passed since we confirmed a refund and you still cannot see it, email us and we’ll chase it.
Contact
FLXLabz LLC
hello@flxstrips.com
6547 Midnight Pass Rd #25, Siesta Key, Florida 34242, United States